Tech Support
Description
Tech Support for tools is very much needed on a regular basis. It is essential for every organization that the platforms work and all members can have access to their functionality.
The support ranges from small support (e.g. try a different browser) to identifying bigger issues and gathering information so an issue can be created in Github.
The badge holder should have a good knowledge about the DHOs tools and be somewhat tech savvy.
Powers, Perks, and Possibilities
Power to respond to peoples’ questions regarding technical questions about the platform
Have the power to create a ticket on Github with all essential information (URL, Screenshot, Expected Behaviour, Experienced Behaviour)
Check if an issue is completed and mark it as resolved (inform the person who had the issue)
Possibility to answer questions about the platform in general or tag the respective person
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